Shipping policy

Last updated: 3 August 2026
Cape Utility partners with South African wholesale suppliers and courier services to deliver practical products across the country. This policy explains how we get your order from our supplier to your door.

1. Where We Deliver

We currently deliver to addresses within the Republic of South Africa only.

2. Order Processing & Consolidation

Orders are consolidated with our wholesale supplier on a weekly basis. Here's how it works:
  • Orders placed throughout the week are batched for consolidation.
  • Once consolidated, orders are final and cannot be changed or cancelled.
  • After consolidation, our supplier prepares your order for dispatch.
  • Orders are typically ready for dispatch or collection within 3–5 working days of consolidation.
  • Urgent orders: If you need an item urgently, contact us before ordering and we will check if expedited fulfilment is possible.

3. Delivery Methods & Costs

We offer the following shipping options at checkout:

Method Cost Description
Standard Delivery Calculated at checkout Door-to-door courier delivery via our third-party logistics partners. Typically 3–7 working days after dispatch, depending on your location.
Pudo Locker-to-Locker Calculated at checkout Delivery to a Pudo locker near you for convenient collection.
Pudo Locker-to-Door Calculated at checkout Direct delivery to your address via Pudo.
Local Collection Free If you are based in Cape Town, contact us to arrange collection from our premises.
Shipping costs are calculated based on weight, dimensions, and destination. Final costs are displayed at checkout before payment.

4. Estimated Delivery Timeframes

These are estimates only and begin after your order has been dispatched from our supplier:

Region Estimated Delivery
Major cities (Cape Town, Johannesburg, Durban, Pretoria) 2–4 working days
Regional / outlying areas 4–7 working days
Remote / rural areas 5–10 working days
Total time from order to delivery typically ranges from 7–14 working days, depending on the consolidation schedule, supplier dispatch, and courier transit times.

5. Tracking Your Order

Once your order is dispatched, we will send you a tracking number via email or SMS (where provided). You can track your parcel through the courier's website.
Please allow up to 48 hours after receiving your tracking number for the courier's system to update.

6. Delivery Requirements

  • Correct address: It is your responsibility to provide an accurate and complete delivery address. We are not liable for failed delivery due to incorrect addresses.
  • Receiving the parcel: Someone must be available at the delivery address during working hours to receive and sign for the parcel, unless delivered to a locker.
  • Failed delivery: If delivery fails due to nobody being available, the courier may attempt redelivery or hold the parcel at a depot. Additional charges may apply for repeated delivery attempts.

7. Direct-to-Customer Delivery

If you are ordering on behalf of someone else, you may enter the recipient's name and address at checkout. Please place separate orders per recipient to ensure correct labelling and tracking.
We do not combine multiple recipients into a single parcel.

8. Delays & Issues

We are not liable for delays caused by:
  • Supplier stock shortages or back orders
  • Courier delays, strikes, or operational issues
  • Adverse weather or road conditions
  • Public holidays
  • Incorrect delivery information provided by the customer
If your parcel is significantly delayed (more than 14 working days after dispatch), please contact us and we will investigate with our supplier and courier.

9. Lost or Damaged Parcels

  • Lost parcels: If your tracking shows no movement for 7+ days or your parcel is confirmed lost by the courier, we will lodge a claim with our supplier and courier. Resolutions (refund or replacement) are at our discretion and depend on the courier's investigation outcome.
  • Damaged in transit: If your parcel arrives visibly damaged, refuse delivery if possible and contact us immediately with photos. If you accept a damaged parcel, you must report it within 1 working day with photos.
Important: Our suppliers and couriers are third-party service providers. While we will advocate on your behalf, we are not directly liable for loss or damage caused by third-party couriers once the parcel has left our supplier's premises.

10. Back Orders & Split Shipments

If part of your order is out of stock:
  • We will notify you immediately with an estimated restock date (typically 3–6 weeks).
  • You may choose to wait for the full order, receive a partial shipment (if available), or receive a refund for the out-of-stock item.
  • We do not dispatch back-ordered items separately at our expense unless explicitly arranged.

11. Free Shipping

We may offer free shipping promotions from time to time. These will be clearly advertised and apply only to qualifying orders and delivery methods. Free shipping offers are at our sole discretion and may be withdrawn without notice.

12. Contact

For shipping questions, tracking assistance, or delivery issues, contact us at:
Email: cape.utility@gmail.com
Please include your order number in all correspondence.